Terms and Conditions

 

 

Website Packages

 

  • Contract Term: All packages are subject to a minimum 12-month contract. Longer-term contracts are also available.

  • Rapid Turnaround: WebBoss maintains one of the fastest turnover times for bespoke website providers.

  • Sign-Up Process: You will receive a confirmation email upon signing up. One of our agents will then call you within 24 business hours to proceed.

  • Custom Conditions: Any client-specific contract conditions can be discussed and added to your agreement upon sign up.

  • Payment Structure: The setup fee is paid first to commence work. Your service level agreement and recurring payments begin once the website is completed and live.

  • Refund Policy: WebBoss Digital operates a strict no-refunds policy. All payments are final, non-refundable, and non-transferrable. All payments are processed via a secure link.

  • All-in-One Service: WebBoss.ie provides a comprehensive package including: Domains, Hosting, Website Design, Search Engine Results (SER), Search Engine Optimisation (SEO), and Search Engine Marketing (SEM).

 

WebBoss Website Service Terms and Conditions

 

These Terms and Conditions ("Agreement") govern your use of the website services provided by WebBoss ("WebBoss," "we," "us," or "our"). By accessing or using our services, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions.

 

1. Scope of Services

 

WebBoss agrees to provide the following website services as part of your service package:

1.1 Front-End Maintenance

  • Website content updates (text, images, new pages).

  • Design, layout, or functional modifications.

  • Addition of widgets or features.

  • SEO tuning (as outlined in Section 2).

  • Data/design recovery from Client errors.

  • Restoration after plugin-related issues (for plugins not added by WebBoss).

1.2 Back-End Security

  • Server Firewall and IP/country blocking.

  • Daily vulnerability scans (server, database, front-end).

  • Password auditing and brute force prevention.

  • Real-time threat defense.

  • Cyber security is managed solely by WebBoss.

  • Note: No third party will be granted access to the website under any circumstances. Tag requests for analytics will be reviewed and responded to within 7 to 14 days.

1.3 Data Backups

  • Weekly full-site and database backups.

  • Secure cloud storage of all backup files.

1.4 Site Recovery

  • Free full-site recovery in the event of a breach or data loss.

  • Ensuring data currency post-recovery is the Client's responsibility.

1.5 Software Updates

  • Weekly plugin and core software updates.

  • Restoration of design/function in case of update-related issues.

1.6 Domain & Hosting Renewal

  • WebBoss provides a free domain for the first year of the contract. Upon renewal, the domain renewal fee will be included in your annual service fee.

  • This applies only to domains and services procured directly through WebBoss.

  • The domain remains the property of the Client.

 

2. Search Engine Optimization (SEO) Disclaimer

 

While WebBoss implements industry-standard SEO strategies with the goal of improving search engine rankings and achieving first-page visibility, it is important to note that SEO performance is influenced by a range of factors beyond our direct control. A key component of long-term SEO success is the quality and quantity of backlinks directed to the client's website. Without an effective backlink profile, results may be limited. Therefore, although we strive for first-page rankings, we cannot guarantee specific placement or results without the client's active participation in building and maintaining a strong backlink strategy.

Our standard SEO services are designed for both county and nationwide scope, targeting all of Ireland. Should a client require the strategy to be restricted or localized to a single county after agreeing to target nationwide, this constitutes a significant change in strategy. This modification requires a recalibration of the campaign and will incur an additional service charge.

 

3. Client Obligations

 

The Client agrees to:

  • Make timely payment of all setup and annual service fees.

  • Provide timely written notice (6 months) for contract termination.

  • Formally request and receive written approval for any services not included in the existing agreement.

  • Provide accurate and timely content required for the website and any ongoing SEO efforts.

  • Acknowledge responsibility for any design revisions unless the need for revision is caused by WebBoss.

 

4. Fees & Payment Terms

 

  • All prices quoted are in Euro (€) and are subject to VAT where applicable.

  • Annual service fees are due on the anniversary of the service commencement date.

  • Failure to pay an invoice within 30 days may result in the suspension of services.

  • Optional add-on services will be quoted and billed separately.

 

5. Termination

 

This Agreement is valid for a minimum term of 6 months and will automatically renew annually unless written notice of termination is provided by the client at least six (6) months prior to the intended termination date.

If the client elects to terminate the agreement without providing the required 6-month notice, they agree to pay the full remaining fees for the upcoming 6-month period as an early termination charge. This policy ensures continuity of service planning and resource allocation on behalf of WebBoss.

 

6. Limitation of Liability

 

We're dedicated to providing high-quality digital solutions and services. However, our liability under this Agreement is strictly limited to the direct costs associated with the specific design, development, or ongoing services we provide.

We shall not be held responsible for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of earnings, data breaches, website downtime, email delivery or authentication issues, or problems arising from third-party integrations such as payment gateways, CRM systems, analytics tools, or booking platforms. You acknowledge that the functionality and reliability of any third-party services are beyond our direct control, and any issues stemming from their use are not our responsibility, although we can offer assistance if requested.

Specifically, WebBoss shall not be held liable for:

  • Loss of business or reputation due to downtime or cyber events beyond our reasonable control.

  • Loss of content that was not previously backed up by our systems.

  • Damages resulting from external actions or negligence by the Client or other third parties.

 

7. Entire Agreement

 

Upon successful payment for services, an agreement is officially reached and understood by the Client, signifying their acceptance of all terms outlined herein. This Agreement constitutes the complete understanding between both parties, overriding any previous discussions or arrangements. Any changes or additions to this Agreement must be mutually agreed upon in writing.